Frequently Asked Questions
Everything you need to know about bringing Lifely into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 1-2 business days. Delivery times vary by location, typically ranging from 3-7 business days for metropolitan areas and up to 14 days for regional locations.
Do you offer a warranty on your products?
Yes, all Lifely furniture comes with a comprehensive 12-month warranty covering manufacturing defects and structural integrity to ensure your peace of mind.
What is your return policy if I change my mind?
We offer a 30-day change-of-mind return policy. Items must be in their original, unassembled packaging. Please note that return shipping costs and a restocking fee may apply.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and a unique consignment number to monitor your delivery in real-time.
Are your products easy to assemble?
We design our furniture with the 'flat-pack' philosophy in mind. Every item includes a detailed step-by-step instruction manual and all necessary hardware for a straightforward assembly process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.